Good practice

Engaging shopping mall staff about the environment

Engaging shopping mall staff about the environment
© highwaystarz, #164083649, 2019, source:
Energy, Materials, Water, Waste, Carbon
Sektor :
Food processing, Office and administration, Service sector, Waste management and recycling, Wholesale and retail
High cost
Annual saving:
500000 - 560000€
Payback time:
5 Year(s)
Resource savings: Waste:
Over € 5 000 saved annually by reducing water usage by saving 3 570 m3 of water
Resource savings: Waste water:
99 % of waste is recycled on-site
Associated cost savings: Energy:
Co2 emission reduction:
Approx. 3 000 tonnes of CO2 saving per annum
Premises and operation areas:
Office management, Production building, Product and design, Production processes, Supply operations, Waste and recycling
Size of company:
Medium (less than 250), Large (more than 250)
Advancement in applying resource efficiency measures:

Growing greener... an original

  • Implementation of a first-of-its-kind assessment scheme - the Growing Greener pledge - which has analysed the core sustainability components of a shopping mall and flagged areas for improvement
  • The scheme has achieved 4 253 000 kWh savings in energy use (and financial savings of € 552 000); cut water use by 3 000 m3 and carbon emissions by 2 933 tonnes; and led to zero waste going to landfill

Queensgate Shopping Centre in Peterborough, UK has successfully engaged with its retailers to achieve significant reductions in energy, waste and water use.

The following measures were implemented with the cooperation of shopping mall staff:

  • An environmental management system (EMS) was introduced
  • Staff were offered the chance to sign a 'growing greener' pledge
  • Recycling was widely introduced
  • Special 'spill kits' were made available
  • 'Switch me off' and 'Every drop counts' campaigns were carried out
  • A retrofitting programme was introduced
  • Staff training and community engagement were important
  • A green covenant was formed

Key impact

The shopping centre is one of the first in the UK to have its own environmental manager. Overall, by implementing all these measures, Queensgate shopping mall reduced the cost associated with energy and water consumption, and cut back its CO2 production.

Actions also maximased the efficiency of natural resource usage and created conditions to prevent pollution and contamination.


"Sustainability is a win for the environment and a win for the bottom-line of the UK's retailers. If all stores across the whole of the country could also make simple changes, the impact that we have on the environment would be greatly reduced and the cost savings would be massive." -- Carol Wakelin, Queensgate Shopping Centre's environmental manager

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